1. Introduction
This Privacy Policy explains how JPlast (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website, interact with our services, or make use of our products. We are committed to safeguarding your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa. By using our website at https://jplast.co.za, you agree to the terms outlined in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information when you submit forms, request quotes, place orders, or contact us. This may include:
- Name and surname
- Company name
- Email address
- Phone number
- Delivery or billing address
- Order details
- Any information voluntarily submitted through forms or communication channels
2.2 Automatically Collected Information
We may automatically collect certain information through cookies, analytics tools, and server logs, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
- General usage data
2.3 Payment Information
Payments are processed through secure third‑party providers. JPlast does not store credit card details.
3. How We Use Your Information
We use collected information to:
- Process orders and deliver products
- Provide quotes and respond to enquiries
- Improve our website and user experience
- Send updates, product information, or marketing (only with consent)
- Maintain internal records and compliance
- Enhance security and prevent fraud
4. Legal Basis for Processing
We process personal information based on:
- Your consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
5. Sharing Your Information
We do not sell or rent personal information. We may share data with:
- Trusted service providers such as couriers, payment processors, and IT providers
- Regulatory authorities when legally required
- Internal staff responsible for fulfilling orders or enquiries
All third‑party partners are required to maintain confidentiality and comply with POPIA.
6. Data Storage and Security
We implement technical and organisational measures to protect your information, including secure servers, encrypted connections (SSL), access controls, and regular security monitoring. Data is stored only for as long as necessary to fulfil the purposes outlined in this policy.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality, analyse website traffic, and personalise user experience. You may disable cookies in your browser settings, but some features may not function correctly.
8. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion where legally applicable
- Withdraw consent for marketing
- Object to certain types of processing
- Lodge a complaint with the Information Regulator
Requests can be submitted via our contact page.
9. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third‑party websites.
10. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with an updated revision date.
12. Contact Information
For questions or privacy‑related requests, please contact us via:
https://jplast.co.za/contact/